Terms of service

 

Effective Date: June 29, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) are entered into by and between you and Bathhouse Holdings Inc. (together with its subsidiaries and affiliates, the “Company,” “we,” “us,” or “our”). By accessing or using our applications, tools, or websites and the features therein (including without limitation the bathhouse.com and/or abathhouse.com websites), purchasing products or services, or otherwise interacting with us (collectively referred to as the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you are not permitted to access or use the Services.

These Terms were last updated on the date indicated above. We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on this page. We encourage you to review these Terms periodically. When you continue to use the Services after changes have been posted, you are agreeing to the revised Terms.

2. Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

3. Usage

You may use the Services only for lawful purposes and only in accordance with these Terms. Subject to your compliance with these Terms, we give you the limited, non-exclusive, non-transferable, revocable right to access and use the Services for personal, non-commercial use. Your use of the Services may be subject to other policies, guidelines, rules, and/or additional terms that we communicate to you from time to time.

You are prohibited from using the Services to engage in, or encourage others to engage in, any fraudulent, criminal, or illegal activity, or in a manner that, in our reasonable opinion, may damage our business or harm others. We do not give you any right to, and you agree not to:

  • Transmit any advertising, solicitation, or promotional material in connection with your use of the Services.

  • Copy, reproduce, duplicate, archive, store (other than standard browser caching), download, publish, stream, modify, make derivative works of, reverse engineer, translate, or distribute the Services or any portion thereof by any means, other than as permitted by these Terms or as clearly contemplated by the features and functionalities of the Services.

  • Use spiders, bots, scrapers, crawlers, or similar mining, gathering, or extraction tools or techniques (whether automated, programmed, or manual) to access, acquire, analyze, copy, monitor, or make submissions through any portion of the Services.

  • Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other person’s use and/or enjoyment of the Services.

  • Remove, alter, bypass, or circumvent any copyright, trademark, or other proprietary notice or other content protection measure included in or associated with the Services.

  • Use the Services or any related data for the purposes of training or development of artificial intelligence technologies or machine learning models.

  • Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services or any server, computer, or database connected with or to the Services.

  • Otherwise attempt to interfere with the proper functionality of the Services.

Any unauthorized use by you (or under your account or on your device) of the Services or any portion thereof will immediately terminate the limited rights granted to You under these Terms, and such termination will be without prejudice to any other right or remedy we may have under applicable law or in equity.

4. User Accounts

You may be required to create an account to use certain features of the Services. When registering, you agree to provide accurate, current, and complete information and to maintain and promptly update your account information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree not to share your credentials with any third party and to accept responsibility for all activities that occur under your account. You may not transfer or sell your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates someone else’s rights.

Your account may store personal and session-related information, including without limitation your transaction history. You may review and update your account information by logging into your account on our website.

We reserve the right to suspend, disable, or terminate your account and/or your access to or use of the Services at our sole discretion, without prior notice or liability, for any reason, including but not limited to a breach of these Terms, fraudulent or suspicious activity, abusive conduct, violation of our policies, guidelines, rules, or codes, or any use of the Services that we determine to be harmful to the Company or others. Any unused bookings or credits may be forfeited upon account termination, except as required by applicable law.

5. Purchases and Payments

You may make bookings and purchases through our website via our third-party service provider(s). All orders are subject to availability. Submission of a booking request does not guarantee a reservation until payment has been processed and a confirmation email has been sent. It is your responsibility to ensure that the email address associated with your account is accurate and current. We are not responsible for missed or undelivered confirmation emails resulting from incorrect account information, email filtering, or spam settings.

All prices displayed on the website are in USD and are subject to applicable taxes, fees, and surcharges as required by applicable law. Prices may fluctuate throughout the day and vary by day, time, service type, duration, and/or location. We reserve the right to change pricing at any time without prior notice. However, any price changes will not affect bookings that have already been confirmed. Payment must be made in full at the time of purchase through the payment methods accepted on the website. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided.

Cancellations and refund requests are subject to the specific policies in effect at the time of purchase. Please review the applicable cancellation and/or refund policies carefully before completing your purchase. Refunds, when applicable, will be processed to the original payment method within a reasonable period. No-shows may result in forfeiture of the full purchase amount.

Gift cards purchases are subject to their own terms and conditions as presented at the time of purchase. Gift cards are not redeemable for cash, except as required by applicable law. Lost or stolen gift cards will not be replaced.

All merchandise sales are final and merchandise is not eligible for return or exchange, except as required by applicable law or as otherwise determined by us in our discretion.

6. Rewards and/or Referral Programs; Memberships; Packs

We may offer, from time to time, rewards, referral, loyalty or other similar programs, the terms of which will be presented separately. Participation in these programs is voluntary. We reserve the right to modify, suspend, or terminate these programs at any time. Any accumulated rewards, points, or referral credits may be subject to expiration, forfeiture upon account termination, or other conditions as described in the applicable program terms.

Prepaid memberships or packs are subject to their own terms and conditions as presented at the time of purchase. Please note that such products will expire in the time frame specified at purchase if unused. Additionally, such products auto-renew. By purchasing, YOU CONSENT TO YOUR CREDIT CARD OR OTHER PAYMENT METHOD BEING CHARGED AUTOMATICALLY AND RECURRENTLY FOR THE APPLICABLE FEE UNTIL YOU CANCEL. You may cancel at any time by providing at least twenty-four (24) hours notice before your next billing cycle. Cancellations will take effect at the end of the current billing period, and no partial refunds will be issued for the remainder of the month, unless otherwise required by applicable law. We reserve the right to change fees and other terms and conditions associated with such products. In the event of a price modification, you will be notified at least 30 days in advance, and the new price will take effect on your next billing cycle unless you cancel prior to the change becoming effective.

7. Facility Rules; Assumption of Risk

All individuals who visit our facilities are required to comply with our Codes of Conduct, guidelines, rules, and policies, including but not limited to health and hygiene requirements; conduct and behavior standards; dress code and towel policies; age verification requirements; cell phone prohibitions and photography and recording restrictions; and rules specific to certain areas, such as any rooftop pool, treatment rooms, or food and beverage service area.

All individuals must review and sign a valid waiver prior to entering any Company facility. If you do not sign a waiver, you may not enter.

We reserve the right to refuse entry to or remove any person from our premises who, in our sole judgment, violates applicable rules, codes, guidelines, or policies, engages in disruptive or unsafe behavior, appears to be under the influence of drugs or alcohol, or poses a risk to the health, safety, or enjoyment of other guests or our staff. No refund will be provided in the event of removal for violations.

The specific offerings available at each venue may vary. For example, rooftop areas may be subject to seasonal availability and weather conditions. We reserve the right to modify, suspend, or discontinue any aspect of our Services (including our venue-related services) at any time without prior notice.

You acknowledge and agree that use of our facilities involves inherent risks, including but not limited to risks associated with exposure to heat, cold water immersion, wet and slippery surfaces, communal facilities, and physical treatments. You voluntarily assume all such risks.

You are responsible for consulting with a qualified medical professional before using our facilities if you have any health conditions that may be aggravated by exposure to extreme heat, cold, or moisture. We strongly recommend that guests hydrate adequately before and during their visit, limit time in extreme-temperature environments, exit any facility immediately if feeling dizzy, lightheaded, nauseous, or unwell, and follow all posted safety instructions and staff guidance.

8. Intellectual Property and Content

All content used in connection with the Services, including without limitation text, graphics, logos, brand name, marks, images, photographs, audio and video clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, is the property of the Company or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any such content without our prior written consent, except for temporary copies stored in your web browser cache for personal, non-commercial use.

To the extent any aspect of the Services permits you to submit, post, or share content, you grant the Company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to submit such content, the content does not violate the rights of any third party, and the content will comply with any acceptable use guidelines and these Terms.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL THEIR CONTENT AND FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND DATA ACCURACY. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT ON THE WEBSITE, INCLUDING AVAILABILITY, PRICING, AND/OR DESCRIPTIONS OF OFFERINGS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AFFILIATES, SUBSIDIARIES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, THEIR CONTENT AND/OR THEIR FEATURES, INCLUDING BUT NOT LIMITED TO DAMAGES OR INJURY CAUSED BY ERROR, OMISSION, DEFECT, UNAUTHORIZED ACCESS OR USE, LOST DATA, DELAY, OR THIRD-PARTY CONDUCT.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. However, in such cases, the aggregate liability of the Company or any subsidiary or affiliate for damages or losses shall in no event exceed the amount paid by you, if any, for accessing or using the Services or $100, whichever is less.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, directors, officers, employees, agents, partners, suppliers, affiliates, subsidiaries, successors, or assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys’ fees) arising from your access to or use of the Services, including without limitation any use that violates these Terms, rights of any third-party, or any applicable law.

12. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, store, and disclose your personal information. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

13. Third-Party Links and Services

The Services may contain links to or integrations with third-party websites or platforms, including our third-party booking platform and/or payment processors. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Your interactions with such third-party services are governed by the respective third party’s terms and conditions and privacy policies. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by the use of or reliance on any third-party content, goods, or services.

14. Electronic Communications

By creating an account, making purchases, or providing your email address and/or phone number to us, you consent to receive electronic communications from us, including booking confirmations, account notifications, promotional offers, and other marketing communications.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly. Please note: opting out of promotional communications will not affect transactional communications related to your bookings or account.

Text Messaging. We may offer, from time to time, recurring or limited-duration SMS or MMS messaging programs. By signing up for such text messaging programs, you agree to these Terms (inclusive of the Privacy Policy). To opt-in to receive text messages for a specific program, some of which may contain marketing and promotional content, special offers, alerts, or rewards, follow the instructions provided by us. You may be asked to confirm your consent (i.e., replying “Y” or similar designated response to an initial text message sent to you). Message frequency may vary. Standard message and data rates may apply. If you would like to opt-out of receiving text messages from a specific messaging program, text “HELP” or “STOP” to the number for the program from which you do not wish to receive messages, or otherwise provide us with direct written notice. You may receive a final message confirming your opt-out. You certify and represent that the telephone number you provide to us is your own and that you are permitted to receive communications at that number. You agree to promptly alert us whenever you stop using a telephone number. We may modify or terminate messaging program(s) from time to time, for any reason, with or without notice, without liability to you.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

In connection with any dispute, claim, or controversy in any way arising out of or relating to these Terms or the Services (including without limitation to claims relating to the interpretation, scope, applicability, or enforceability of the Terms or any portion thereof) (each, a “Dispute”), you and Company agree to use good faith efforts to resolve such Dispute informally prior to initiating a formal arbitration proceeding. If the Dispute is not resolved within sixty (60) days after Company’s receipt of notice of the Dispute (which period can be extended by mutual agreement), you or Company may commence, in an individual capacity and not as a plaintiff or class member in any purported class or representative capacity, a binding arbitration proceeding before a single arbitrator administered by the American Arbitration Association (“AAA”) per its Commercial Industry Arbitration Rules in effect at the time the demand for arbitration is filed. Judgment on the arbitration award may be entered in any federal or state court having jurisdiction thereof. If the Dispute cannot be heard by the AAA for any reason, the Dispute shall be heard by an arbitrator mutually selected by the parties. If the parties cannot agree upon an arbitrator, then either party may petition an appropriate court to appoint an arbitrator. Arbitration and the enforcement of any award rendered in the arbitration proceedings shall be subject to and governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. TO THE EXTENT PERMITTED BY LAW, YOU KNOWINGLY, WILLINGLY, AND VOLUNTARILY AGREE TO WAIVE YOUR RIGHT TO A JURY TRIAL OF ANY DISPUTE AND TO RESOLVE ANY AND ALL DISPUTES THROUGH ARBITRATION. Venue shall lie in the county in New York City, New York. The statute of limitations and any filing fee deadlines for a formal arbitration proceeding shall be tolled while the parties engage in the mandatory informal dispute resolution process.

16. Accessibility

Bathhouse is committed to improving the accessibility of its website to all users, including those with disabilities. Our efforts to improve access are ongoing and include regular audits. We welcome your help with these efforts. If you are having difficulty accessing, using or navigating this site, or accessing the Services available on this site, please contact us at hello@abathhouse.com. Please specify the URL of the page on which you experienced the issue, a brief description of your concern, and the type of assistive technology you were utilizing at that time, so that we can find an alternative means to provide you with those Services.

17. Miscellaneous

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent. If modification is not possible, the provision shall be severed, and the remaining provisions of these Terms shall continue in full force and effect.

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the Company.

These Terms, together with our Privacy Policy any other notices, codes, rules, guidelines, or policies communicated to you, constitute the entire agreement between you and the Company regarding your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

18. Contact Information

If you have any questions about these Terms, please contact us at hello@abathhouse.com