GENERAL QUESTIONS
What’s a bathhouse? Is that like a spa, or what is it?
Bathhouse is an oasis for people to feel fundamentally human. Bathhouse is a home for people who strive to look, feel, and perform their very best. And it’s a fun place to hang out. Really, there are no rules for what a bathhouse can be. We think of it as being different from a spa in the sense that it’s socially engaging, and focused on functionality over “luxury.” That being said, our place is really nice. Our bodywork program follows the same ethos - functionality over preciousness at all times. Our scrubs and massages have been meticulously designed to leave you looking and feeling your very best, but skip the pretense of your typical spa relaxation massage.
What is the Bathhouse etiquette?
Traditionally bathhouses have been the bustling center of a community, and this bathhouse is no different. It’s totally cool to come here with your friends. We’re social animals by nature, and part of being your best self is being part of a community. You don’t need to whisper, but please be mindful of others' experiences and use indoor voices. It’s ok to have up conversations with like-minded Bathhousers, but not a place for speed dating. Please also remember to leave your cell phones in the lockers and tip your therapist.
What is the vibe?
Weekdays at Bathhouse tend to be more chill, while weekends tend to have more of a social vibe.
How long can we stay?
While guests typically hang out for 2-3 hours, there is no time limit. We encourage you to make a day (or night) at Bathhouse with your friends and family - we close at 11pm. If you’d like to dine at the restaurant while you’re enjoying the bathhouse, just throw on a dining robe and slippers and head upstairs for a bite to eat.
What are your business hours and days of operation?
We are open Monday to Sunday from 9am to 11pm EST. Business hours may change surrounding holidays because we like holidays too. Check out our event calendar for special late night events.
Do I need to book a reservation, or can I walk-in?
Walk-ins are welcome subject to availability. We always encourage booking a reservation ahead of time. We often have to go to a waitlist during busy times. Scrubs, massages, and packages are typically sold out 30 days in days in advance. Reservations can be booked on our website.
I have the Bathhouse annual membership, purchased a 5 pack series, or have the 30 day unlimited pass. Do I have to book a reservation?
Yes, we recommend booking a reservation. We cannot guarantee we can accommodate walk-ins, especially over the weekend and holidays as we get very busy. We still require a credit card to be entered when booking a reservation on the website, but it will not be charged if you're a member or have a series. We want to ensure all our customers have a great experience at Bathhouse by not overcrowding the space. Your reservation helps us keep the capacity levels maintained.
Is there re-entry?
No re-entry. Once you’re in, you’re in for good.
What is the dress code?
BYOBS (“bring your own bathing suit”). Birthday suits are for the locker rooms. If you’re getting a stretch, please wear a dry bathing suit, or bring an extra pair of shorts/leggings. Bathhouse provides towels, slippers, and robes.
Do you have bathing suits for rent?
While we don’t rent bathing suits, we have a great selection of bathing suits in our retail sections that feature brands like Pilgrim, Mara Hoffman, Solid & Striped, Sommer Swim, and more.
Is there an age limit?
It’s an adult place, 18 and up, please.
Can I tour the Bathhouse?
We do offer tours of Bathhouse, Tuesday to Thursday between 9am-12pm EST. We require guests to wear slippers and a robe while touring. Bathhouse provides slippers and robes.
AMENITIES
What is included in the day pass?
Day pass admission includes access to our 3 thermal pools (cold plunge, hot pool, and thermal neutral), 2 saunas (dry and tropical), a steam room, and hammams. Additionally, we provide lockers (you don’t need to bring your own lock), slippers, towels, dining robes, waterfall showers, and personal care products. Please bring a bathing suit and some cool vibes.
What are the temperatures of the pools, saunas, steam rooms?
Cold Plunge is 52°F (11.1°C)
Hot Pool is 104°F ( 40°C)
Thermal Neutral Pool is 94°F (34.4°C)
Dry Sauna is 180-190°F (82.2°C)
Tropical Sauna is 155-175°F (71.1°C), with humidity feels like 200°F
Steam room is 115°F (46.1°C)
How do I use the amenities?
The key to promote the most healing in the body is to rotate between extreme temperatures, hot and cold.
Recommended circuit:
1. Steam Room: 5-10 Minutes
2. Short break
3. Sauna: 15 minutes (or for as long as you can handle)
4. Cold Plunge: 1-3 minutes for maximum results
5. Continue to rotate between hot and cold on your own journey

Remember, the beauty of hot + cold therapy with our facilities is that you cannot go wrong. Play around, have fun; it’s ALL good for you!
GROUP RESERVATIONS & EVENTS
Do you take large groups?
For day pass reservations over 5, please email hello@abathhouse.com. Reservations over 5 people need to pay with a single credit card; we don’t split checks for group bookings. We also offer staffed private massage or scrub rooms for groups who want to add a service. A privately booked room with a massage therapist or esthetician will have 20% gratuity added to the bill.
Can I book the Bathhouse for a private event?
Yes, from time to time, we do selective private events with groups that we’re highly aligned with. We don’t book out for promoters. On a case-by-case basis, we can also do private events after 11pm. Please email hello@abathhouse.com with the date and time you’re planning to host your event.
GIFT CARDS
Do you have gift cards and gift certificates?
We sell gift certificates on our website that can be emailed or printed out. Physical gift cards are available for purchase at the front desk. Customizable amounts can be added to the gift cards and gift certificates. There is no expiration date.
Can you return a gift card or gift certificate?
Gift cards and gift certificates are non-refundable.
How do you book a reservation with a gift card?
To book a reservation with a gift card or gift certificate, we need a credit card to hold the reservation. The credit card will not be charged, and you can pay with your gift card at checkout on the day of your visit.
CANCELLATION, LATE & PAYMENT POLICIES
What are your cancellation and rescheduling policies?
You can cancel or reschedule your reservation anytime up to 24 hours before your reservation start time. Within 24 hours, we cannot cancel or reschedule your reservations. No shows will be charged in full. Should you need to reschedule or cancel your reservation, please call 929-489-2284 or email hello@abathhouse.com 24 hours in advance.
Running late for your treatment reservation?
If you are running late for your scheduled service, we cannot change the reservation time if it’s less than 24 hours notice. You’re still welcome to come and use the remaining time you have left.
When do I pay for my appointment?
We require a credit card on file to secure your appointment, even if you are planning to pay with a gift card or gift certificate. Day Pass admission will be charged at the time of your reservation. If you booked a service or package, you will be charged at the end of your appointment.For services and packages, please make sure to stop by the front desk to checkout and add gratuity for your therapist. You can add gratuity at any amount you feel is appropriate. Guests who do not stop by the front desk to checkout will have a customary 20% gratuity added to the credit card on file.
Do you take cash?
We are cashless.
International Cards?
Our website is not compatible with international cards. If you’re located outside of the US but want to book a reservation, email hello@abathhouse.com, or give us a call (929) 489 2284.
SERVICES
What type of massages do you do? What service should I get?
We offer a 30 minute, a 60 minute, and a 90 minute full body massage. Our program is highly functional and performance-based, promoting deep functional recovery. We do not offer a typical spa relaxation massage.
What is the 30 minute massage?
Our 30 minute massage is not a full body massage. This is a highly focused massage perfectly customized to your needs. It’s ideal for anyone nursing an injury or requiring more specialized attention. Every 30 minute session will be totally different, and based on the specialization of each therapist.
What is the 60 minute massage?
Our signature 60 minute massage treats the full body. It’s not an improvised or highly-focused session. This is a Bathhouse signature treatment that each therapist is trained to perform with consistency. It combines elements of compression, passive joint mobilization, trigger point release and deep tissue work.
What is the 90 minute massage?
Our signature 90 minute treats the full-body. It’s not an improvised or highly-focused session. This is a Bathhouse signature treatment that each therapist is trained to perform with consistency. It combines deep pressure, long-fluid myofascial release, compression, elements of Thai massage, passive joint mobilization, trigger point release, and deep tissue work.
What is the 15 minute scrub?
This is a simple 15-minute, vigorous, circulatory, and exfoliating salt scrub that is our modern version of the traditional Turkish hammam. This scrub will get you soaked, salty and cleansed from head to toe before sending you off with silky-soft skin.
What is the 30 minute scrub?
This 30-minute treatment begins with a nourishing, conditioning Moroccan black soap wash. Followed by a vigorous, circulatory, and exfoliating salt scrub, the treatment is geared towards revealing bright skin that is silky smooth and glowing. Ending with the application of a detoxifying clay mask, you'll be sent off feeling and looking amazingly refreshed. There is also an optional invigorating, and lathering hair wash included with this treatment.
Do you do prenatal massages?
Yes, we do offer prenatal massages. Please check the website for whose prenatal certified or email hello@abathhouse.com, and we’ll book you with a certified prenatal therapist.
RESTAURANT
What are your hours?
Lunch Menu: 11:30am-3:00pm, Monday-Friday
Midday Menu: 3:00pm-5:30pm, Monday-Friday
Brunch Menu: 11:00am-4:00pm, Saturday-Sunday
Dinner Menu: 5:30pm-11:00pm, Monday-Sunday
Do I have to book a reservation ahead of time?
Walk-ins welcome, we recommend booking a reservation on Resy ahead of time, especially for dinner or if you’re dining on the weekends. Head to resy.com to book a reservation.
Can I make a group reservation? Is there a prix fixe menu?
For parties of 8 or more, we require a prix fixe menu.
Can I buy a gift card for the restaurant?
Yes, we offer gift cards at the restaurant. Feel free to email us at restaurant@bathhouse.com, give us a call, or stop in. These gift cards are separate from the bathhouse and can only be used in the restaurant.
RETAIL STORE & PRODUCTS
What is the return or exchange policy for retail products?
All sales are final and cannot be returned or exchanged.
JOBS
Are you hiring?
Yes, we are currently hiring licensed estheticians, licensed massage therapists, and sauna meisters. Please email your resume to hello@abathhouse.com.
OTHER INQUIRIES
Didn’t find what you’re looking for?
No problem, one of our team members would be happy to help. Send a note to hello@abathhouse.com, and a team member will get back to you in 48 hours.